Kirsten Strawn Consulting

Policies

The terms, privacy practices, refund rules, and disclaimers that apply to KirstenStrawn.com and the services of Kirsten Strawn Consulting. Questions are welcome at Support@KirstenStrawn.com.

Terms & Conditions

Including PEACE Operating System™ programs, consulting, speaking, courses, events, digital products, disclaimers, and release of liability.

Effective date: September 4, 2026

1. Agreement to These Terms

These Website Terms & Conditions ("Terms") are a legally binding agreement between you and Kirsten Strawn Consulting ("Company," "Kirsten Strawn Consulting," "we," "us," or "our") governing your access to and use of KirstenStrawn.com and any related landing pages, registration pages, checkout pages, portals, programs, assessments, courses, trainings, downloads, communities, events, speaking engagements, consulting services, coaching services, and other offerings that link to or incorporate these Terms (collectively, the "Services").

By accessing the website, submitting an inquiry or application, registering for an event, purchasing or accessing a product or Service, checking an acceptance box, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and any additional written agreement that applies to a specific engagement.

If you do not agree to these Terms, do not use the Services. If you are accepting these Terms on behalf of a company, organization, church, ministry, or other entity, you represent that you have authority to bind that entity.

2. Business Information

Kirsten Strawn Consulting

10800 Gosling Rd. #131112, The Woodlands, TX 77393

Support@KirstenStrawn.com | (858) 242-0674

3. Scope and Order of Agreements

These Terms govern general use of the Services. Certain engagements may also be governed by a proposal, statement of work, consulting agreement, speaking agreement, event registration terms, course agreement, order form, invoice, or other written contract (each, an “Engagement Agreement”). If an Engagement Agreement conflicts with these Terms, the Engagement Agreement controls for that specific engagement.

Policies shown at checkout or on the applicable sales or registration page—including pricing, payment schedules, cancellation deadlines, transfer rules, deliverables, and refund terms—are incorporated into these Terms by reference.

4. Eligibility and Authorized Use

You must be at least 18 years old and legally capable of entering into a binding contract to purchase or enroll in the Services unless we expressly permit otherwise in writing.

The Services are intended for lawful personal and business use. You may not use the Services to violate law, infringe intellectual property, harass others, interfere with website security, scrape or harvest data, reverse engineer protected materials, impersonate another person, or use automated means to access or reproduce protected content without permission.

5. PEACE Operating System™ and Proprietary Intellectual Property

The PEACE Operating System™, related diagnostics, frameworks, assessments, models, training methodologies, facilitation processes, workbooks, scorecards, implementation tools, scripts, diagrams, templates, presentations, videos, recordings, written materials, and related branding are proprietary intellectual property of Kirsten Strawn Consulting or its licensors.

This includes, where applicable, the PEACE framework and its pillars and related tools, including Protection, Encouragement, Acceptance, Contribution, and Expression; associated acronyms, models, diagnostics, facilitation methods, leadership tools, culture-transformation systems, and other proprietary training content.

Unless we grant a different license in writing, your purchase or participation gives you a limited, revocable, non-exclusive, non-transferable license to use the materials only for the purpose and audience for which they were purchased.

Unauthorized copying or commercialization of the PEACE Operating System™ or other proprietary materials may cause irreparable harm. We reserve all rights and remedies available under applicable intellectual property and contract law.

6. Consulting, Culture Transformation, Leadership Advisory, and Coaching

Consulting, coaching, facilitation, assessments, leadership development, conflict-resolution education, and culture-transformation Services are collaborative professional services. They depend on accurate information, leadership participation, organizational authority, implementation, timing, team dynamics, and other factors beyond our control.

We provide education, strategy, facilitation, frameworks, recommendations, and implementation support. Unless an Engagement Agreement expressly states otherwise, we do not act as your employee, attorney, HR department, licensed therapist, physician, accountant, investment adviser, compliance officer, or fiduciary.

You remain responsible for all employment decisions, disciplinary actions, terminations, hiring decisions, compensation decisions, legal compliance, workplace investigations, safety decisions, financial decisions, medical or mental-health decisions, and implementation choices.

Conflict Resolution

Our conflict-resolution methods are educational and facilitative in nature. We do not guarantee reconciliation, agreement, behavioral change, retention of any employee, preservation of any relationship, or any specific legal, financial, organizational, or relational outcome. Participants remain responsible for their words, decisions, boundaries, agreements, and conduct.

If a situation involves threats, violence, harassment, discrimination, abuse, stalking, criminal conduct, self-harm, medical emergencies, legal claims, or other high-risk circumstances, you should seek appropriate licensed professional, legal, medical, emergency, or law-enforcement assistance as needed.

7. Speaking Engagements, Workshops, Trainings, and Corporate Events

Speaking, workshops, keynotes, retreats, trainings, corporate events, and facilitated sessions may be subject to a separate Engagement Agreement covering fees, travel, audiovisual requirements, recording permissions, scheduling, cancellation, intellectual property, and other event-specific terms.

Unless expressly authorized in writing, no attendee, host, sponsor, or third party may record, livestream, broadcast, reproduce, distribute, or sell our presentations, trainings, or event materials.

The host organization is responsible for venue safety, accessibility, required permits, appropriate security, compliance with venue rules, participant conduct, and any alcohol, transportation, or third-party activities it arranges.

8. Courses, Online Programs, Memberships, and Digital Products

Course and program access is provided to the purchaser for the access period stated at checkout or in the applicable offer. “Lifetime access,” if expressly offered, means access for as long as the applicable product is maintained and offered by the Company, not the purchaser’s biological lifetime, unless applicable law requires otherwise.

We may update, reorganize, replace, or retire course materials or platforms when reasonably necessary. We will use reasonable efforts to preserve the core value of a paid program, but platform features and delivery methods may change.

Login credentials are personal and may not be shared. We may suspend access if we reasonably believe credentials are being shared, content is being copied or redistributed, or the Services are being misused.

9. Assessments, Diagnostics, and Reports

Any PEACE Operating System™ assessment, culture diagnostic, personalized report, score, recommendation, maturity rating, or similar output is an educational and strategic tool. It is based on the information supplied by respondents and the methodology used at the time of assessment.

Assessment results are not psychological testing, medical diagnosis, legal compliance audits, forensic investigations, financial audits, guarantees of workplace performance, or scientifically validated predictions unless expressly identified as such in writing.

Organizational leaders are responsible for deciding how assessment information will be communicated, stored, and used. Employers should consult qualified employment counsel before using assessment data for materially adverse employment decisions.

10. Faith-Based Content

Some Services expressly integrate Christian faith, biblical principles, Scripture, prayer, spiritual reflection, Kingdom-oriented leadership, or discussion of faith in the workplace. The applicable offer or engagement may describe the degree of faith integration.

Faith-based content is offered for educational, spiritual-development, and leadership purposes. It is not pastoral counseling, clinical mental-health treatment, legal advice, or a substitute for licensed professional care.

Participation in a faith-based Service does not guarantee any particular spiritual, relational, organizational, financial, emotional, or health outcome. Individuals remain responsible for their own beliefs, choices, and application of the material.

11. Group Programs, Confidentiality, and Participant Conduct

Group coaching, leadership cohorts, retreats, masterminds, workshops, and facilitated programs may involve participants sharing personal, organizational, relational, or business information. We ask participants to respect the confidentiality of other participants; however, we cannot guarantee that another participant will maintain confidentiality.

Do not disclose trade secrets, privileged legal communications, protected health information, highly sensitive personal data, or other information you are not authorized to share.

We may remove a participant from a program or event for material violations of these standards, unsafe conduct, harassment, unlawful activity, intellectual-property violations, or substantial disruption. Refund eligibility, if any, will be determined by the applicable refund policy and law.

Website content and Services may discuss leadership, stress, relationships, workplace conflict, organizational culture, communication, well-being, faith, business performance, or similar topics. They are not a substitute for individualized advice from licensed professionals.

Nothing on the website creates an attorney-client, therapist-client, physician-patient, accountant-client, fiduciary, or other licensed professional relationship.

Consult appropriate professionals before acting on matters involving employment law, discrimination, harassment, workplace safety, contracts, taxes, accounting, finance, medical conditions, mental health, trauma, abuse, or other regulated or high-stakes issues.

13. No Guarantees; Results and Earnings Disclaimer

We do not guarantee any specific result from the Services. Examples of client outcomes, culture improvements, revenue growth, increased profitability, reduced turnover, improved relationships, spiritual growth, conflict resolution, or other transformations are illustrative and may not represent what you will experience.

Your results depend on numerous factors beyond our control, including leadership commitment, market conditions, organizational health, personnel, implementation quality, timing, resources, prior relationships, legal constraints, and individual participation.

Nothing on the website or in the Services is a promise or guarantee of earnings, revenue, profit, cost savings, business growth, employee retention, health improvement, relationship restoration, spiritual outcome, or other result.

14. Testimonials, Endorsements, Case Studies, and Reviews

Testimonials, case studies, endorsements, and success stories reflect the experiences or opinions of the individuals or organizations identified. They are not guarantees that others will achieve the same results.

We may edit testimonials for length, grammar, formatting, or clarity without materially changing their meaning. Any material connection, incentive, or relationship that legally requires disclosure should be disclosed clearly and conspicuously.

Nothing in these Terms restricts your right to provide an honest review or truthful assessment of your experience. You retain rights in review content as provided by applicable law.

If you separately authorize us to use a testimonial, image, video, logo, company name, or case study, the scope of that authorization will be governed by the permission or release you provide.

15. Fees, Payments, Payment Plans, and Taxes

You agree to pay all fees shown at checkout or stated in the applicable Engagement Agreement. Unless stated otherwise, fees are quoted in U.S. dollars.

If you select a payment plan, you authorize us and our payment processor to charge the payment method you provide according to the agreed schedule. A payment plan is a commitment to pay the full purchase price, not a month-to-month cancel-anytime arrangement, unless the offer expressly states otherwise.

You are responsible for keeping payment information current. We may suspend access or performance for overdue amounts after any notice or cure period required by the applicable agreement or law.

You are responsible for applicable sales, use, excise, VAT, or similar taxes except taxes imposed on our net income, unless law requires us to collect and remit them.

16. Recurring Charges and Subscriptions

If a Service renews automatically, the checkout page or applicable agreement will state the recurring price, billing frequency, material renewal terms, and how to cancel. By enrolling, you authorize recurring charges until cancellation becomes effective.

Cancellation procedures and timing will be provided with the applicable subscription or membership. We will administer recurring billing and cancellation in accordance with applicable law. If a law gives you greater cancellation rights than these Terms, that law controls.

17. Refunds, Cancellations, Transfers, and Credits

Refund and cancellation rules may vary by Service because consulting capacity, event seats, travel commitments, digital delivery, and program access have different cost structures. The refund or cancellation policy stated on the applicable sales page, checkout page, proposal, registration form, or Engagement Agreement governs.

If no specific written policy is provided, payments are non-refundable once Services have begun or digital materials have been delivered, except where applicable law requires otherwise. Before Services begin, we may, in our discretion, offer a transfer or credit rather than a cash refund.

Event tickets, deposits, travel-related charges, custom assessments, customized materials, private consulting time, and third-party expenses may be non-refundable if identified as such when purchased or contracted.

18. Chargebacks and Billing Disputes

If you believe a charge is incorrect, contact Support@KirstenStrawn.com promptly so we can investigate. Nothing in these Terms waives rights you may have under applicable payment-card or consumer-protection laws.

Knowingly initiating a fraudulent chargeback, falsely claiming non-delivery, or using a chargeback to avoid a valid contractual payment obligation may constitute a breach of these Terms. We reserve the right to provide relevant purchase, access, delivery, attendance, and contract records to payment processors and financial institutions when responding to a billing dispute.

19. Event Participation: Assumption of Risk and Release of Liability

This Section applies to in-person events, retreats, workshops, trainings, networking gatherings, meals, venue activities, and other physical gatherings organized, hosted, sponsored, or facilitated by the Company, to the fullest extent permitted by applicable law.

By voluntarily attending, you understand that ordinary participation may involve risks associated with travel, walking, stairs, venue conditions, food and beverages, communicable illness, weather, fatigue, emotional discussions, interactions with other participants, and other conditions inherent in live events.

You voluntarily assume the known and reasonably foreseeable risks of participation, except to the extent a risk cannot lawfully be waived.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU RELEASE AND HOLD HARMLESS KIRSTEN STRAWN CONSULTING, KIRSTEN STRAWN, AND THEIR OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, VOLUNTEERS, SPEAKERS, AND REPRESENTATIVES FROM CLAIMS ARISING FROM ORDINARY NEGLIGENCE IN CONNECTION WITH YOUR VOLUNTARY PARTICIPATION IN AN EVENT, EXCEPT FOR CLAIMS THAT CANNOT LEGALLY BE RELEASED, INCLUDING AS APPLICABLE CLAIMS ARISING FROM GROSS NEGLIGENCE, RECKLESSNESS, WILLFUL MISCONDUCT, OR OTHER NON-WAIVABLE LIABILITY.

You are responsible for determining whether you are physically and emotionally able to participate. You should seek appropriate professional guidance if you have concerns about travel, physical activity, food allergies, health conditions, trauma-related triggers, or other circumstances affecting safe participation.

Third-Party Venues and Activities

Venues, hotels, caterers, transportation providers, photographers, technology providers, and other vendors may be independent third parties. We are not responsible for their acts or omissions except to the extent liability cannot lawfully be excluded.

20. Emergency and Safety Matters

If we reasonably believe immediate action is needed to protect a participant or others from serious harm, we may contact emergency services, venue security, law enforcement, or an emergency contact if available. We do not undertake a general duty to monitor participants’ health, mental health, conduct, or safety.

21. Recording, Photography, and Media

We may photograph or record certain public or group portions of events for educational, archival, or promotional use where permitted and appropriately disclosed. For events where participant media use is expected, the registration process or a separate release may provide additional details.

If you do not want your identifiable image or voice used for promotional purposes, notify us in writing before the event and, where feasible, identify yourself to event staff. We will use reasonable efforts to honor such a request, but cannot guarantee exclusion from incidental crowd or background footage.

A separate signed media release may be required for featured interviews, testimonials, case studies, or prominent use of a participant’s likeness.

22. Website Content and Acceptable Use

Website content is provided for general informational and promotional purposes. We may correct errors, update content, change offers, modify pricing, or remove content at any time.

You may not use the website to transmit malware, attempt unauthorized access, disrupt servers, scrape protected content at scale, harvest personal information, or use our content to train or populate a competing commercial product or service without written permission.

23. Artificial Intelligence and Automated Tools

We may use reputable software, automation, transcription, analytics, or artificial-intelligence tools to assist with administrative, drafting, summarization, research, assessment, or service-delivery workflows. Where sensitive client information is involved, our use will be subject to applicable confidentiality commitments, vendor terms, and law.

AI-assisted outputs may contain errors or omissions and are reviewed as appropriate to the engagement. You remain responsible for independent professional review before relying on high-stakes legal, employment, financial, medical, safety, or compliance decisions.

24. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms. The Privacy Policy should be reviewed together with these Terms.

If you provide information about employees, clients, vendors, family members, or other third parties, you represent that you have the authority and lawful basis necessary to provide that information for the intended purpose.

Do not send highly sensitive information through ordinary website forms unless requested and an appropriate secure method is provided.

25. Email and SMS Communications

If you subscribe to email communications, you may unsubscribe from marketing emails using the unsubscribe mechanism provided. Transactional, contractual, administrative, and legally required communications may still be sent when appropriate.

We do not currently offer SMS or text-message marketing. If we do in the future, we will provide separate consent language, message frequency, carrier-rate disclosures, and opt-out instructions, and consent to receive marketing texts will not be a condition of purchase.

The Services may use or link to third-party platforms for payment processing, video conferencing, course hosting, scheduling, forms, assessments, email, analytics, social media, ticketing, lodging, or other functions.

Third-party services are governed by their own terms and privacy practices. We are not responsible for third-party outages, policies, security incidents, content, acts, or omissions except to the extent liability cannot lawfully be excluded.

27. Availability, Technology, and Service Changes

We do not guarantee uninterrupted or error-free access to any website, portal, course platform, video call, downloadable resource, or digital system. Maintenance, internet failures, cyber incidents, platform changes, or third-party outages may affect availability.

We may make reasonable changes to scheduling, technology, curriculum, speakers, venues, delivery methods, or materials when circumstances require. If a material change substantially affects a purchased Service, any remedy will be determined under the applicable agreement, refund policy, and law.

28. Force Majeure

Neither party will be liable for delay or failure to perform caused by events beyond reasonable control, including severe weather, natural disaster, epidemic or pandemic, war, terrorism, civil unrest, government order, labor disruption, utility or internet failure, transportation disruption, venue closure, serious illness, death, or failure of a critical third-party provider, except for payment obligations already accrued and any rights that cannot lawfully be limited.

If a force majeure event affects a live event or engagement, we may reasonably reschedule, relocate, convert to a virtual format, provide a credit, or take another commercially reasonable action consistent with the applicable agreement and law.

29. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE, SERVICES, CONTENT, PROGRAMS, MATERIALS, AND DIGITAL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM EXPRESS AND IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT A WARRANTY CANNOT LAWFULLY BE DISCLAIMED.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, COMPLETE, OR SUITABLE FOR EVERY PERSON OR ORGANIZATION.

30. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOST REVENUE; LOST DATA; LOSS OF GOODWILL; BUSINESS INTERRUPTION; OR SIMILAR LOSSES ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO A PARTICULAR PAID SERVICE WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO THE COMPANY FOR THAT SERVICE DURING THE SIX MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR, FOR A FREE SERVICE, ONE HUNDRED U.S. DOLLARS ($100), EXCEPT WHERE APPLICABLE LAW REQUIRES A DIFFERENT RESULT.

These limitations do not exclude liability that cannot legally be excluded or limited.

31. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless the Company and its owners, officers, employees, contractors, agents, affiliates, successors, and assigns from third-party claims, damages, liabilities, judgments, costs, and reasonable attorneys’ fees arising out of or relating to:

This indemnity does not require you to indemnify a released party for liability that applicable law prohibits from being shifted to you.

32. Suspension and Termination

We may suspend or terminate access to the Services for nonpayment, material breach, unlawful conduct, harassment, safety threats, misuse of intellectual property, credential sharing, fraud, or substantial disruption.

Where appropriate and practicable, we may provide notice and an opportunity to cure before termination. Immediate action may be taken when necessary to protect safety, security, legal rights, confidential information, or intellectual property.

Termination does not eliminate payment obligations already incurred or provisions that by their nature should survive, including confidentiality, intellectual property, disclaimers, limitations of liability, dispute provisions, and accrued rights.

33. Informal Dispute Resolution

Before filing a lawsuit relating to these Terms, the parties agree to make a good-faith effort to resolve the dispute informally. A party asserting a dispute should provide written notice describing the issue and requested resolution.

The parties will attempt in good faith to resolve the matter for at least thirty (30) days after receipt of the notice before initiating formal proceedings, unless immediate injunctive relief, a statute of limitations, or another urgent circumstance requires earlier action.

34. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles, except where federal law or another mandatory law applies.

Unless an applicable Engagement Agreement provides otherwise, and subject to any mandatory consumer-protection rights, exclusive venue for litigation will lie in the state or federal courts serving the Texas county in which the Company’s principal place of business is located. Each party consents to personal jurisdiction in those courts.

35. Injunctive Relief

Nothing in the informal dispute-resolution provision prevents either party from seeking temporary or injunctive relief to protect confidential information, intellectual property, personal safety, data security, or other rights where monetary damages would be inadequate.

36. International and Out-of-State Users

The Services are operated from the United States. We do not represent that the Services are appropriate or legally available in every jurisdiction. Users outside Texas or outside the United States are responsible for compliance with laws that apply to them.

Mandatory local consumer rights, privacy rights, or other non-waivable protections remain applicable where required by law.

37. Accessibility

We aim to provide a usable website and accessible program experience. If you need a reasonable accommodation or encounter an accessibility issue, contact Support@KirstenStrawn.com. We will consider reasonable requests in light of the nature of the Service, available technology, venue limitations, and applicable law.

38. Changes to These Terms

We may update these Terms from time to time. The revised Terms will be posted with a new Effective Date. Changes apply prospectively unless applicable law permits otherwise.

For material changes affecting an active paid engagement, the controlling Engagement Agreement and applicable law will determine whether additional notice or consent is required.

39. Severability, No Waiver, and Assignment

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law. A failure to enforce a provision is not a waiver of that provision or any other right.

You may not assign your rights or obligations under these Terms without our written consent. We may assign these Terms in connection with a merger, reorganization, sale of assets, or transfer of the relevant business, subject to applicable law.

40. Entire Agreement and Electronic Acceptance

These Terms, the Privacy Policy, applicable checkout or registration terms, and any Engagement Agreement constitute the agreement between the parties concerning the applicable Services and supersede prior inconsistent discussions or representations.

Electronic acceptance, electronic signatures, checkbox consent, online purchases, and electronic records may be used to form and evidence agreements to the extent permitted by law.

41. Contact

Questions regarding these Terms may be sent to:

Kirsten Strawn Consulting

10800 Gosling Rd. #131112, The Woodlands, TX 77393

Support@KirstenStrawn.com

(858) 242-0674

Privacy Policy

How we collect, use, and protect personal information on KirstenStrawn.com and in our services.

Effective date: September 4, 2026

This Privacy Policy describes how Kirsten Strawn Consulting (“Company,” “we,” “us,” or “our”) may collect, use, disclose, and protect personal information when you visit KirstenStrawn.com, submit an inquiry, complete an assessment, register for an event, purchase a product or service, participate in a program, or otherwise interact with us.

1. Information We May Collect

Depending on how you interact with us, we may collect:

2. Sensitive and Third-Party Information

Please do not submit highly sensitive information through general website forms unless we specifically request it and provide an appropriate method. If you provide information about employees, clients, vendors, family members, or other third parties, you represent that you have authority to provide it for the intended purpose.

Organizational assessments should not be used to submit medical records, Social Security numbers, financial account credentials, privileged legal communications, or other highly sensitive data unless expressly authorized and appropriately protected.

3. How We May Use Personal Information

4. How We May Disclose Information

We may disclose personal information to:

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, subject to their own lawful processing and contractual terms.

5. Cookies, Analytics, and Advertising Technologies

KirstenStrawn.com does not currently set tracking cookies, use analytics pixels, or use targeted or cross-context behavioral advertising. Our hosting provider, Cloudflare, may process technical information such as your IP address, browser type, and request data to deliver the site securely and reliably. The site loads typefaces from Google Fonts, which means Google may receive your IP address when a page loads. If we add analytics or advertising technology in the future, we will update this Policy and provide any opt-out mechanism required by applicable law.

Culture Cost Diagnostic. When you complete the Culture Cost Diagnostic and enter your name and email, your answers, your five pillar scores, and the content of your personalized report and 7-Day plan are stored with your contact record in Kit so we can deliver your report and the follow-up email series, and so Kirsten can prepare if you book a call. Your results are not shared with anyone else and are never sold.

6. Email and SMS

You may unsubscribe from marketing emails using the unsubscribe link in the message. We may still send transactional, administrative, contractual, or service-related communications when appropriate.

We do not currently offer SMS marketing. If we do in the future, we will provide applicable consent, frequency, carrier-rate, and opt-out disclosures, and replying STOP will stop further marketing texts from that program.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing Services, maintaining business and tax records, resolving disputes, enforcing agreements, protecting legal rights, and complying with law. Retention periods vary by category of information and the nature of the relationship.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live and subject to legal exceptions, you may have rights to request access to personal information, correction of inaccuracies, deletion, a portable copy of certain information, or information about how your data is used. You may also have rights to opt out of certain targeted advertising, sales, profiling, or marketing communications where applicable.

To submit a privacy request, email Support@KirstenStrawn.com with the subject line “Privacy Request.” We may take reasonable steps to verify your identity and authority before processing a request.

10. Texas and Other U.S. State Privacy Rights

Residents of Texas and certain other states may have additional rights under applicable comprehensive state privacy laws. Eligibility, exemptions, appeal rights, and the scope of covered information vary by law and business size. Where a law applies to us, we will honor the rights it requires.

If we deny an eligible privacy request and applicable law provides an appeal right, you may appeal by emailing Support@KirstenStrawn.com with the subject line “Privacy Appeal.”

11. Children

The website and Services are generally directed to adults and business professionals. We do not knowingly collect personal information online from children under 13 without legally required parental consent. If you believe a child has provided personal information to us improperly, contact us so we can evaluate and address the matter.

12. International Visitors

If you access the Services from outside the United States, your information may be processed in the United States or other countries where our service providers operate. Where applicable law requires additional transfer safeguards or rights, those requirements will apply.

Our website may link to websites or services we do not control. Their privacy practices are governed by their own policies, not this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version with an updated Effective Date and provide additional notice when required by law.

15. Contact

Kirsten Strawn Consulting

10800 Gosling Rd. #131112, The Woodlands, TX 77393

Support@KirstenStrawn.com | (858) 242-0674

Refund & Cancellation Policy

Default terms for consulting, programs, digital products, events, and speaking. Offer-specific terms control when stated.

Effective date: September 4, 2026

This policy provides default refund and cancellation terms for Kirsten Strawn Consulting. If a sales page, checkout page, proposal, event registration, or signed agreement states different terms, those specific terms control.

1. Consulting and Private Services

Consulting, coaching, facilitation, assessments, and private advisory services reserve professional capacity and may involve preparation before the scheduled session. Fees for Services already performed are non-refundable except where required by law.

Unless a signed agreement states otherwise, requests to reschedule should be made at least 48 hours before a scheduled private session. Late cancellations or no-shows may be treated as used sessions because the reserved time could not reasonably be reallocated.

2. Corporate Programs and PEACE Operating System™ Engagements

Deposits, assessment fees, customization fees, travel commitments, and third-party expenses may be non-refundable once incurred or once work begins. Milestone payments and termination rights should be governed by the applicable Consulting Agreement or Statement of Work.

3. Courses and Digital Products

Because digital products and course materials can be accessed or downloaded immediately, sales may be final once access or delivery occurs, except where a specific offer provides a refund period or applicable law requires otherwise.

4. Live Events, Retreats, and Workshops

Event cancellation and transfer terms will be stated on the applicable registration page. Event tickets may be non-refundable after stated deadlines because venue, catering, travel, and production commitments are made in advance.

If allowed for a particular event, a participant may request a ticket transfer to another eligible attendee before the stated deadline. Approval may be subject to registration requirements and capacity.

5. Speaking Engagements

Speaker deposits, cancellation fees, travel reimbursements, rescheduling rights, and force-majeure terms are governed by the applicable Speaker Agreement.

6. Payment Plans

A payment plan divides a committed purchase price into installments; it does not create a right to stop paying merely because participation ends early, unless the applicable offer expressly provides a cancel-anytime arrangement or law requires otherwise.

7. Company Cancellation or Material Change

If we cancel a paid Service and do not provide a reasonably comparable rescheduled or substitute Service, we will provide the remedy required by the applicable agreement and law, which may include a refund of the amount paid for the canceled portion.

8. How to Request a Cancellation or Refund

Send requests to Support@KirstenStrawn.com. Include your name, purchase or event, purchase date, and the reason for the request. We will evaluate the request under the terms that applied to the purchase and applicable law.

Website & Professional Disclaimer

What our content is, and what it is not.

Effective date: September 4, 2026

Information provided by Kirsten Strawn Consulting through KirstenStrawn.com, speaking engagements, books, courses, PEACE Operating System™ materials, assessments, programs, consulting, coaching, workshops, events, emails, videos, downloads, or social media is provided for educational, informational, leadership-development, spiritual-development, and general business purposes.

Not Legal or HR Advice

We do not provide legal advice or serve as your employment attorney or HR compliance department. Workplace conflict, employee discipline, harassment, discrimination, termination, accommodation, wage-and-hour issues, investigations, and other employment matters may create legal obligations. Consult qualified counsel when appropriate.

Not Medical or Mental-Health Treatment

Discussion of stress, relationships, forgiveness, emotional health, conflict, trauma, resilience, or well-being is not medical diagnosis, psychotherapy, mental-health treatment, or a substitute for care from a licensed provider.

Not Financial, Tax, or Investment Advice

Discussion of business growth, culture, profitability, cost reduction, leadership, or organizational performance is not individualized financial, tax, accounting, securities, or investment advice.

Faith-Based Content

Some content is explicitly Christian and may include Scripture, prayer, biblical principles, spiritual reflection, and Kingdom-oriented leadership. Such content is offered as faith-based education and spiritual encouragement, not as a guarantee of a particular outcome or as a substitute for licensed professional care.

No Guaranteed Results

No testimonial, case study, example, framework, assessment, or statement should be understood as a promise that you or your organization will achieve the same result. Outcomes depend on individual and organizational circumstances, implementation, leadership decisions, market conditions, and many other factors.

Use of Information

You are responsible for evaluating information and deciding whether and how to apply it. Seek appropriate licensed or qualified professional advice before making high-stakes legal, medical, mental-health, safety, employment, tax, or financial decisions.

Accessibility

We aim to provide a usable website and an accessible program experience.

If you need a reasonable accommodation or encounter an accessibility issue on this website or in one of our programs or events, contact Support@KirstenStrawn.com. We will consider reasonable requests in light of the nature of the service, available technology, venue limitations, and applicable law.

Contact

Kirsten Strawn Consulting

10800 Gosling Rd. #131112, The Woodlands, TX 77393

Support@KirstenStrawn.com

(858) 242-0674